Communication is at the core of the mediation process. Face-to-face interactions are central to the building of relationships and trust. However, much of the mediation process takes places outside of face-to-face meetings. At Discovery Dispute Solutions, we optimize the use of Computer Mediated Communication (CMC) and other technology tools to streamline the mediation process. CMC allows participants to collaborate in both real (synchronous) and self-determined (asynchronous) time, as well as in drafting agreements, and, where appropriate, to collect, store, share and analyze data and information in a centralized online website. Cognizant of the human need for visual as well as audio communication cues, we also utilize collaborative video web conferencing.